!What kind of outfit does business this way?? We realized we shared blame in that we had oversight of not closing the account down so we were not being unrealistic like asking for a full refund. One for $1300 and some change and the other for $250 or there about. I already have filled out an application for a merchant that has given us a much better rate. That is why you don’t hear from the risk department that they’ve held your funds for 3 or 4 days after the charge. Announcements from TSYS regarding the merger indicate that the Cayan brand will be retained – at least for the time being. It took for me several hours- calling my bank, calling Walls Fargo, calling someone else… eventually I found who is this. Sorry, but if you can’t even get the process started due to Merchant Warehouse not answering the phone then the process is broken. Find out if Cayan credit card processing is right for your business. For account numbers starting with: 5436, 3930, 3230, 4139. This is the WORST company I’ve ever dealt with. Merchant Maverick is just a platform. Hoping that Square steps up their inventory management so I can dump Lightspeed and Cayan. Its a joke and they care very little about their clients. When I signed up I said we had never taken cards before. Without the confirmation servers will run the card and 2nd and 3rd time looking for confirmation. That is, once I finally get the statment. Cayan earns a very respectable 4 out of 5 stars rating, and a strong recommendation. Overall, I have no problem recommending Cayan, especially for mid-sized businesses and merchants who are already very familiar with how the processing industry works. Don’t use this company because you will REGRET IT!!!! Merchant Warehouse approved you as a low risk company, and in a couple months, they will drop you. Can anyone from Merchant Warehouse be helpful on this? Needed to send pinpad to TASQ technologies per Merchant Warehouse. To process a test credit card payment, use the card number 4111111111111111 and any expiration date in the future. Merchant Warehouse said, “If you refund the funds to your customer, then $1613.00 will be taken immediately from your bank account.”. No early termination fee 3. Their promises of providing a quality service were just empty words. While they’re generally brief and don’t include dates, they do provide the business name and full name of the merchant, which is a good sign that they’re genuine. I wish this bad review I gave them could come off this site, as the company truly did the right thing. Merchant Warehouse Financial Institutions Partner Center. They did not contact me that there was any issues. Beware of these company. NO ONE wants to handle this issue!! Using the MerchantWare gateway with 3rd party merchant services . The NEXT day i was told it did NOT work with my software so I said I would like to cancel. The issue was merchant warehouse’s fault and was supposedly corrected and I had an refund for the over charges. Check Out Our Preferred Credit Card Processors . This merchant, similar to the other reply posted to this website, ended up taking a highly unusual amount of rewards and business credit cards which have a higher cost. I know it’s only a small percentage of their business overall, but it’s more than I like to see for a company of this size. When speaking with customer support the simply stated I signed a contract and I have to pay it. I have used Merchant Warehouse as our card processor for four years. You have to learn the hard way to go check this obscure online report monthly to see what contracts have been suspended. We agree wholeheartedly. No answers, no ability to escalate to a supervisor, nothing. It took over two weeks to finally come to a conclusion on the issue. Because this company Merchant Warehouse conjures up phony charges and then rips my account for the money. Of course, we won’t know for sure until you start processing. STAY AWAY FROM THEM AT ALL COSTS, Organization Name: Global Scaffolding & Insulation. I understand risk management, but laying a customer out in the cold like this is not defensible. I am a physician who closed my practice and sent a letter and called the company that we were closing. We’ve recommended other people to them as well. I have tried to contact the upper levels and have gotten no responce. WARNING========MERCHANT WAREHOUSE IS A SCAMSO I CLICKED ON THE LINK YOU SENT ME (SO I COULD FINALLY CANCEL THIS ACCOUNT) EARLIER TODAY – ONLY TO BE FACED WITH AN ERROR PAGE “PLEASE TRY LATER” WELL I AM TRYING LATER AND STILL AN ERROR!!??! ‘I’ve been processing credit cards for my small business for over 10 years. It isn’t like I am getting payments from the phone or through a website. I would not recommend this company. +1.888.249.3220 tel. Our reviewers like ADP Payroll for its advanced employee management, strong payroll features, and great customer support. For a limited time, get three months free when you sign up via our links! To address your concern about the validity of our reviews, please read our post on negativity bias and how this site makes money to better understand how Merchant Maverick delivers real, unbiased reviews to our readers. Providers like Cayan rely on automated billing systems to process monthly (and annual) fees and getting that system to stop deducting money from your account every month will require you to follow the account closure instructions contained in your contract to the letter. Instead, please check out our TSYS review for more information. While this may seem like a very high number of complaints, it’s actually only a little above average for a provider of Cayan’s size. After calling for months, complaining about the issues they finally sent a different terminal. I think they give a hard time and delaying the termination so they charge you for fees each month. We are not part of the Merchant Warehouse or Cayan company, and are in no way associated with them aside from the fact that we reviewed them here. Customer service is non-existent, with reps who just apologize over and over and do absolutely NOTHING. Calls to Merchant Service were met with polite ignorance. Apparently if a cardholder write a letter, Cayan is supposed to pass it to us while a third party adjucates the dispute. Giving the Merchant Warehouse review an intensive update is on my to-do list, and you can be assured that your experience and the experiences of other merchants in recent months will be taken into serious consideration during our reassessment of the MW rating. That is the nature of the Internet. The merchant was completely satisfied with the resolution. Still no callback.Called to cancel. “We do!” So I would get the occasional $1700 charge on a credit card. I’m sure it helps that we haven’t had a single return or chargeback with them (knock on wood), but I am pretty sure that even then, they would be just as accommodating, unbiased, and helpful as they are now. Disclaimer: Merchant Maverick aims to provide accurate and up-to-date information to assist you in your research. While this is a clear enticement to lure merchants away from competing providers, most companies that use this gimmick also place so many undisclosed limitations on it that they almost never have to pay out the reward. In regards to the downgrades, again, I fear this is a failing in communications on our part. Whatever percentage that they quoted you is completely false. What a rip off. For those of you who don’t know (as I didn’t), this is the dreaded Blacklist and almost impossible to get off of. Every single thing the sales person promised me was NOT TRUE. ... 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